HostFlow Refund Policy
This Refund Policy explains how refund requests are handled for HostFlow services.
1. General Refunds
Refund requests are reviewed on a case-by-case basis. Submitting a refund request does not guarantee that a refund will be approved.
2. Eligibility
Refunds may be considered where a service has not been delivered, where there is a clear billing error, or where HostFlow agrees that a refund is appropriate.
3. Non-Refundable Items
The following may be non-refundable unless otherwise agreed:
- Domain registrations
- Domain renewals
- Setup fees
- Licences
- Add-ons
- Custom work
- Third-party services
- Services already used
- Services suspended or terminated for abuse or policy violations
4. Service Issues
If you experience a problem with a service, please contact support first so we can attempt to resolve the issue.
5. Cancellations
Cancelling a service does not automatically create a refund. Refunds must be requested through the support system and will be reviewed by HostFlow.
6. Chargebacks and Disputes
Customers should contact HostFlow support before opening a payment dispute or chargeback. Chargebacks may result in account suspension, service termination and restrictions on future orders.
7. Processing Time
Approved refunds may take time to process depending on the payment method and payment provider.
8. Abuse and Policy Violations
Refunds may be refused if a service was suspended or terminated because of abuse, non-payment, fraud, chargebacks, illegal activity, or violation of HostFlow policies.
9. Contact
To request a refund, open a billing support ticket from the HostFlow client area.
