HostFlow Privacy Policy
This Privacy Policy explains how HostFlow collects, uses and protects information when customers use our website, billing system, hosting services and support services.
1. Information We Collect
HostFlow may collect information needed to provide services, including names, email addresses, account details, billing details, IP addresses, support messages, order details, service usage information, login activity and technical information.
2. How We Use Information
We use customer information to provide hosting services, process orders, manage accounts, send service emails, provide support, prevent abuse, improve security, investigate issues and meet legal or operational requirements.
3. Billing and Payment Information
Payments may be handled by third-party payment processors such as PayPal or Stripe. HostFlow does not store full card details unless specifically handled by a secure payment provider or supported tokenised payment system.
4. Support Information
When you contact support, we may store your ticket messages, attachments, screenshots, logs and related account information so we can help resolve your issue.
5. Service and Security Logs
We may collect IP addresses, login history, service actions, system logs and abuse reports for security, fraud prevention, service operation and troubleshooting.
6. Sharing Information
HostFlow does not sell customer personal information. We may share necessary information with payment processors, infrastructure providers, software providers, legal authorities or security partners where required to provide services, process payments, prevent abuse, or comply with obligations.
7. Data Security
We take reasonable steps to protect customer information. However, no online service can be guaranteed to be completely secure. Customers are responsible for keeping their own passwords and account access secure.
8. Data Retention
We keep information for as long as needed to provide services, manage accounts, resolve disputes, maintain records, prevent abuse and meet legal or operational requirements.
9. Customer Rights
Customers may contact HostFlow support to request help with account information, corrections or account-related privacy questions.
10. Changes to This Policy
HostFlow may update this Privacy Policy from time to time. Continued use of our services after changes means you accept the updated policy.
11. Contact
If you have questions about this Privacy Policy, please contact HostFlow support through the client area or official support email.
