HostFlow Abuse Policy
This Abuse Policy explains how abuse reports are handled by HostFlow.
1. Reporting Abuse
If you believe a HostFlow service is being used for abuse, please contact HostFlow support with as much evidence as possible.
Helpful information includes:
- IP address or domain involved
- Date and time of the incident
- Logs or screenshots
- Description of the abuse
- Any affected accounts, services or systems
2. Types of Abuse
Abuse may include, but is not limited to:
- Phishing
- Malware
- Spam
- Denial-of-service attacks
- Network attacks
- Copyright abuse
- Harassment
- Fraud
- Illegal content
- Stolen data
- Botnet activity
- Unauthorised access attempts
3. Investigation
HostFlow may review abuse reports, service logs, customer information and related evidence to investigate suspected abuse.
4. Actions We May Take
Depending on the issue, HostFlow may take action including warnings, temporary suspension, service restriction, content removal, termination, or reporting to relevant providers or authorities.
5. Customer Responsibility
Customers are responsible for activity on their services. If your service is compromised or used for abuse, you must work with HostFlow to fix the issue quickly.
6. False or Incomplete Reports
Reports that are false, malicious, incomplete, or lacking evidence may be ignored or closed.
7. Emergency Abuse
For urgent abuse issues that create immediate risk to HostFlow, customers, providers or third parties, HostFlow may act before contacting the customer.
8. Contact
Abuse reports should be submitted through the HostFlow support system or official support email.
